Vicky Cheng

I’m a product designer who loves untangling complex systems and turning them into intuitive and purposeful experiences.
I bring curiosity and empathy to create solutions that make everyday workflows feel effortless and clear.

Nice to meet you!

Currently

UX Evaluator @

Mercor

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Mercor

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Mercor

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& looking for hybrid/remote opportunities in Canada or USA

Previously @

Trinet

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Trinet

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Trinet

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Dialpad

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Dialpad

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Dialpad

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Zenefits (acq.)

Know me better

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Know me better

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Know me better

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Benefits Classes & Eligibility

Helped Benefits Admins to assign and manage benefits to employees at scale.

Trinet

2024

Case Study

Benefits Classes & Eligibility

Helped Benefits Admins to assign and manage benefits to employees at scale.

Trinet

2024

Case Study

Benefits Classes & Eligibility

Helped Benefits Admins to assign and manage benefits to employees at scale.

Trinet

2024

Case Study

AI Scorecard

Help Contact Center Managers to grade every customer conversation and analyze the customer experience over time with Ai Scorecards

Dialpad

2022

Case Study

AI Scorecard

Help Contact Center Managers to grade every customer conversation and analyze the customer experience over time with Ai Scorecards

Dialpad

2022

Case Study

AI Scorecard

Help Contact Center Managers to grade every customer conversation and analyze the customer experience over time with Ai Scorecards

Dialpad

2022

Case Study

Tiered pricing funnels